It is important to note that all of these plugins are either fully manual tools or semi-automated apps. Then the semi-automated plugins like iHance that offer partial automation of the email syncing and logging process for Outlook on Windows and other specific platforms. The leading Gmail plugin is Cirrus Insight. Then there are the Chrome extension apps that plugin into Gmail or Google Apps and provide similar functionality as the Salesforce for Outlook plugins for Google users. The oldest and most established of these email client plugins is called Linkpoint360. In the first category, you will find software plugins that do a better job of integrating Outlook on Windows connected to Exchange than the Salesforce Outlook Plugin. The email apps on the AppExchange can be divided into different categories: manual plugins, semi-automated plugins and fully automated, cross platform cloud apps. In other words, Salesforce has certified that these apps are safe, i.e., you won’t have your data hacked. Every app on the AppExchange has to go through an extensive Security Review before it can be listed. On the AppExchange under Sales > Email and Calendar Sync, there is a long list of email integration tools provided by qualified vendors. Luckily, Salesforce also has the AppExchange. Unfortunately, the Salesforce Outlook Plugin puts Salesforce users in a technical straight jacket – either use Microsoft on Windows or you are on your own. The remainder of the market is made up of hundreds of Internet Service Providers and web site hosters who offer business email apps or hosted Exchange servers like GoDaddy, Hostgator, Intermedia, Rackspace and Yahoo!, to name a few of the largest. Google Apps is the market leader for small businesses with a 27% global share followed by Office 365 with 15%. Salesforce needs to excel in the enterprise market with its huge seat counts in order to meet Wall Street’s growth expectations.īut for the small and medium business segment, the original heart of the Salesforce ecosystem, this email integration strategy makes no sense. Salesforce has discontinued its Gmail plugin.Ĭoncentrating on the Microsoft Exchange market probably makes sense for Salesforce, Microsoft controls 72% of the enterprise email server market as measured by revenue according to the Radicati consulting firm.

This plugin only works with Outlook on Windows connected to a Microsoft Exchange server. ’s email integration strategy centers around its Salesforce for Outlook Plugin.

Salesforce for outlook mac plugin